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Probation Journal
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Talking Quality, Meaning McDonalds, the Market and the Probation Service

Mark Oldfield, Research Officer with Kent Probation Service, discusses how the increasing use of market based concepts and approaches by Probation Service managers combined with the move toward a national computerised information system signals a drastic phase of re-organisation for the work of the Probation Service. He argues that the move toward a high-tech, finance-led Probation Service with its associated expansion of data gathering, although apparently resonant with information driven innovations in the private sector, represents a method of management concerned more with the maintenance of bureaucratic and hierarchical control and that such control threatens professional work within the Service, with fragmentation and de-skilling as the removal of discretion becomes a necessary part of the delivery of a standardised probation 'product'.

Probation Journal, Vol. 41, No. 4, 186-192 (1994)
DOI: 10.1177/026455059404100401
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